Technical problems

Grrrr Hours spent trying to get paper profiles form Epson. They are the most unhelpful help desk ever. I have to download new print driver but their site crashes. The US site hase the icc profile I want but that just crashes as well. I recall having problems with their site before.Despite asking several times they will not email me the profile I need. Why? Because they can download it at their end. Such a simple request. I have spent too long trying to resolve this issue. Have had to resort to solution used in the past with Epson. Get someone in another country to download the file, zip it and email to me. Why Epson can't you do this??? Why can't you zip the file in the first place?